Compliance and recall of operator manual instructions: The use of supplemental voice and print directives and warnings
Publication Year:
1996
Citation
94. Conzola, V. C., & Wogalter, M. S. (1996). Compliance and recall of operator manual instructions: The use of supplemental voice and print directives and warnings. In A. Mital, H. Krueger, S. Kumar, M. Menozzie, & J. E. Fernandez (Eds.), Advances in Occupational Ergonomics and Safety I. Amsterdam: IOS Press.
Abstract
The present research investigated the effect of supplemental voice and print messages on compliance to and recall of operator manual warnings. Two types of message were presented. Either the message gave specific warning instructions or directed users to a specific location in the operators manual where t,he instructions were printed. Results show that the supplemental voice and print messages increased compliance behavior compared to a group exposed only to the manual. The voice message produced the greatest recall compared to print or no supplement. There was .no effect of the warning vs. directive manipulation. The results have implications for the delivery of warning instructions in operator manuals, and support the use of supplementaLvoice and print messages to communicate warning information.
Publication Details
- Source
- , Advances in Occupational Ergonomics and Safety I. Amsterdam: IOS Press
- Pages
- 936-941
Publication Type
Book Chapters
Research Topics
Perception, Cognition & Memory, Warnings & Risk Communication